Client Service Agreement & Terms.

1. Services Provided

Redspire Creative provides design and creative services strictly defined in a written Statement of Work (SOW). Services include but are not limited to Branding, Graphic Design, Logo Design, Visual Design, Social Media/Real Estate Advertisement Design (photo and video), Wedding Photography & Videography, School Design Materials, Corporate Gifts, 3D Rendering, and Editorial & Publication Design.

Important: We provide design services only. We do not run or manage advertisements on any platform (online or offline). If printing is required, it is handled by third-party vendors. We hold absolutely no responsibility or liability for third-party outcomes or problems.

2. Payments and Fees

A completely non-refundable 50% advance payment is strictly required to commence any project and confirms your booking. The remaining 50% must be paid in full prior to the delivery of final files.

• Monthly service plans must be paid in advance.
• Work may be paused immediately if a payment is delayed.
• All payments are non-refundable once work has officially commenced.
• No final files, assets, or deliverables will be released until full payment is clearly received.

3. How We Work & Timelines

We prioritize quality over speed. Timelines provided are estimates only and depend heavily on project scope, clear instructions, and timely client feedback. Simple tasks may be completed within 3–7 business days, whereas detailed creative work takes longer.

Any client delays (e.g., delayed feedback, approvals, or provision of content) will automatically and proportionally increase project timelines. Priority delivery may be available at an additional cost, but we do not guarantee fixed deadlines under any circumstances.

4. Ownership and Intellectual Property

Final deliverables become the sole property of the Client only after full and final payment is received. Until then, Redspire Creative definitively retains all rights, title, and interest in the work.

• All drafts, concepts, previews, and unused work unequivocally remain the property of the Agency.
• Unpaid or draft work absolutely cannot be used, shared, or modified by the Client in any shape or form.
• Redspire Creative reserves the right to showcase all completed work for portfolio and marketing purposes.

5. Revisions, Extra Work & Final Approval

Projects include a defined number of revisions as outlined in the SOW. A revision encompasses small adjustments like text, color, size, or alignment changes.

What is NOT a revision: New design ideas, complete redesigns, or changing the core concept. Any requests for these actions, or any work not explicitly listed in the SOW, will be billed as extra work and completed only after approval and additional payment.

Once the Client approves the project, it is deemed finished. Any further changes requested after final approval will be treated as a completely new project at an extra cost.

6. Confidentiality and Results

We handle your information with strict confidentiality. Shared data is used solely for the execution of your requested project and will not be disclosed to third parties without explicit permission, both during and after the project.

Results: While we always aim for the best possible creative outcomes, specific business results (e.g., increased sales, brand awareness, ROI) are entirely dependent on external market factors and are absolutely not guaranteed.

7. Limitation of Liability

Redspire Creative's total financial liability in connection with any project is strictly limited to the direct monetary amount paid by the Client to the Agency for that specific project.

The Agency is fully exempt and held harmless from any and all liability concerning:

• Indirect, consequential, or third-party losses.
• Losses or damages allegedly caused by the use or application of the designs.
• Any legal issues arising from text, content, claims, or assets provided by the Client.

8. Cancellation and Termination

Either party may terminate this agreement at any time with formal written notice. No legal notice via courts or police involvement is required to terminate.

Upon termination, the Client must immediately pay for any and all work completed up to the termination date. Any ongoing work will be halted immediately. Absolutely no refunds will be provided for completed or in-progress work under any circumstances.

9. Governing Law and Dispute Resolution

This Agreement shall be governed by, and explicitly construed in accordance with, the laws of India.

Both parties mutually agree to first attempt to amicably resolve any disputes or disagreements in good faith through direct mutual discussion, ensuring a smooth process avoiding unnecessary legal involvements.

If an issue cannot be resolved within a reasonable timeframe through mutual discussion, either party may proceed with legal action. Any and all formal disputes, claims, or legal proceedings shall be exclusively handled and resolved in the designated courts of Darjeeling District (Kurseong), West Bengal, India.

10. Contact Information

For inquiries, formal notices, or project requests:

Email: info@redspirecreative.com
Phone: +91 90646-02582
Address: Near Daisas School, Sittula Busty, Kurseong, Pin-code No: 73420, Dist: Darjeeling West Bengal, India